Refund policy

Returns & Refunds Policy

We want you to be satisfied with your purchase. If there is an issue with your order, please contact us at support@nuvoraget.com.

Returns

You may request a return within 30 days after receiving your order.

To be eligible for a return, the item must be in the same condition in which you received it, unused or unworn, and in its original packaging. Proof of purchase may also be required.

Before returning any product, please contact us at support@nuvoraget.com. Do not send products back without contacting us first, as return instructions and the appropriate return address will be provided after your request is reviewed.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at support@nuvoraget.com.

Please include your order number and photos or videos showing the issue so we can evaluate the situation and provide an appropriate solution.

Order Cancellations

If you need to cancel or change your order, contact us as soon as possible. We cannot guarantee cancellation once an order has already been processed or shipped.

Refunds

Once your return or refund request has been reviewed and approved, the refund will be issued to your original payment method.

Please note that your bank or credit card provider may require additional time to process and post the refund.

Non-Returnable Items

Items that have been used, damaged after delivery, altered, or returned without prior authorization may not be eligible for a refund.

Exceptions

If you have questions about whether your order qualifies for a return or refund, contact us before sending anything back.

Contact

For any questions regarding returns or refunds, contact us at:

support@nuvoraget.com